Roostake Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of the Roostake Casino website, account and related gambling services. Please read them carefully before registering, depositing funds or playing. By accessing the website or using our services, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules displayed for particular games, promotions or services.

Roostake Casino operates under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, reference number ALSI-202411047-FI2, and uses blockchain technology for all deposits, withdrawals and in-game transactions.

1. General Terms and Account Requirements

Acceptance of these Terms

These Terms & Conditions form an agreement between you and Roostake Casino in relation to your use of the website and its available services. They apply to all visitors, registered customers and players, whether you access the website through a computer, mobile device or another supported platform. Additional terms may apply to specific games, promotions, payment methods or other features. Where additional terms are provided, you should read them before using the relevant service.

If you do not agree with any part of these terms, you must not register an account, deposit money or use the website. We recommend that you save or print a copy of the current terms for your records. The version available on the website at the time you use a service will generally apply to that use, subject to any rights you may have under applicable law.

Eligibility and legal access

You must be at least 18 years old to open an account or use gambling services. You are responsible for checking that online gambling is permitted where you are located and for complying with all laws that apply to you. Access may be restricted in some locations, and Roostake Casino may decline or limit access where it considers this necessary to meet legal, regulatory, security or operational requirements.

You must provide accurate information during registration and keep that information up to date. An account must be opened in your own name and for your personal use. You must not open an account on behalf of another person, use another person's account or allow another person to use your account. You are responsible for ensuring that your registration details remain accurate and complete.

Identity and account verification

Roostake Casino may request information or documents to verify your identity, age, address, payment method or source of funds. These checks may be required before an account can be fully activated, before certain transactions are processed or at another stage of your relationship with the website. You must provide information that is genuine, current and capable of being verified.

If requested information is not supplied, is incomplete or cannot be verified, access to some or all services may be delayed, restricted or suspended. Where appropriate, transactions may be reviewed or held while checks are completed. You must notify Roostake Casino if you believe that your account details have been accessed by someone else or that your account security may have been compromised.

2. Accounts, Payments and Gambling Services

Account security and permitted use

You are responsible for keeping your login information confidential and for all activity carried out through your account, unless the activity resulted from a failure by Roostake Casino to take reasonable steps required by applicable law. You should use a strong password, avoid sharing account credentials and log out after using a shared or public device. We may ask you to change access details or provide further verification if we identify unusual activity.

You must not create duplicate accounts or attempt to bypass an account restriction.
You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not interfere with the website, its games, security controls or other users.
You must not use automated software, bots, scripts or other tools intended to gain an unfair advantage.
You must not provide false, misleading or stolen information when registering or using an account.

Deposits and available funds

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You should check the information shown at the cashier before confirming a transaction. A deposit may be subject to payment-provider checks, processing requirements and any limits or conditions displayed on the website. Roostake Casino does not ask you to deposit more than you can afford to lose.

Funds credited to your account are intended for use with the available gambling services and must not be used for unlawful purposes. You should not treat your account balance as a bank account or rely on it for essential expenses. If a payment is reversed, disputed, rejected or made without authorisation, the related amount may be removed from the account and the matter may be investigated.

Withdrawals and transaction reviews

Withdrawal requests are subject to account verification, payment checks and any conditions displayed when the request is made. A withdrawal may be reviewed before it is approved, and the funds may be returned to the original or another permitted payment method where required by payment rules or applicable law. You should ensure that your payment details are correct before submitting a request.

Roostake Casino may delay, reject or cancel a transaction where there is a reasonable concern about fraud, technical error, unlawful activity, a breach of these terms or the identity of the person requesting the transaction. Any correction of an obvious error may be made where permitted. If you believe a transaction is incorrect, you should raise the matter through the support options made available on the website.

Promotions, bonuses and game results

Promotions, bonuses and other offers are subject to their own terms. Those terms may include eligibility requirements, expiry periods, contribution rules, wagering conditions, maximum values, game restrictions and withdrawal conditions. You should read the specific offer terms before accepting or using a promotion. If a promotional term conflicts with these general terms, the specific promotional term will apply to that offer to the extent of the conflict.

Promotions are not transferable unless expressly stated otherwise. Roostake Casino may correct an obvious error, withdraw an offer that has been published incorrectly or refuse a promotion where there has been abuse, manipulation or a breach of the relevant terms. Game outcomes are determined by the applicable game system and recorded results. In the event of a technical or display error, the affected game or transaction may be reviewed and corrected in accordance with the applicable rules.

3. Responsible Gambling, Fair Use and Privacy

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. You should set a budget before playing, keep track of the time and money you spend, and stop if gambling is no longer enjoyable or is affecting other parts of your life. Never gamble with money needed for rent, bills, food, healthcare or other essential expenses.

Tools and account controls may be available to help you manage your gambling. Depending on the service, these may include deposit limits, spending controls, time reminders, account breaks or self-exclusion. You can request information about the controls available through the support options displayed on the website. A self-exclusion or account closure request should be made clearly, and you must not attempt to create another account to avoid a restriction.

If gambling is causing you concern, consider taking a break and seeking independent support from an appropriate gambling-help or health service in Australia. Roostake Casino cannot provide financial, medical or psychological advice, but we encourage you to seek help early if you feel that gambling is becoming difficult to control.

Fair and lawful use of the website

You must use the website honestly and fairly. This includes avoiding conduct that may manipulate game play, exploit a vulnerability, interfere with another user's experience or create an unreasonable risk to the website or its systems. You must not upload or transmit malicious code, attempt unauthorised access, copy protected content or use the website in a way that could damage its operation.

Where we reasonably believe that an account or transaction is connected with fraud, collusion, money laundering, underage gambling, identity misuse, bonus abuse or another breach of these terms, we may investigate and take proportionate action. This may include restricting access, cancelling affected transactions, withholding an amount where permitted by law or closing the account. Any action will be considered in light of applicable legal requirements.

Privacy and communications

Personal information is handled in accordance with the Roostake Casino Privacy Policy and applicable privacy requirements. Information may be collected to create and manage your account, process payments, verify identity and age, provide customer support, maintain security, prevent fraud and meet legal obligations. You should review the Privacy Policy to understand how information may be collected, used, stored and disclosed.

By using the website, you may receive service-related communications about your account, transactions, security or changes to the services. Marketing communications, where used, may be managed through the available preferences or unsubscribe options. You are responsible for ensuring that the contact information linked to your account is current.

4. Suspension, Liability and Changes to These Terms

Suspension and account closure

You may stop using the website or ask for your account to be closed through the support options provided online. Before closing an account, you should check for any pending transactions or unresolved account matters. Account closure does not remove obligations that arose before closure, including obligations relating to payment disputes, unlawful conduct or a breach of these terms.

Roostake Casino may suspend, restrict or close an account where this is reasonably necessary for security, responsible gambling, legal compliance, verification, technical maintenance or enforcement of these terms. We may also suspend a service or game where there is a technical issue, suspected manipulation or another risk to fair operation. Any remaining balance will be dealt with in accordance with applicable law and the circumstances of the account.

Website availability and liability

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Services may be unavailable because of maintenance, telecommunications issues, software faults, payment-provider problems, events outside reasonable control or other operational reasons. You should not rely on the website being available at all times.

To the extent permitted by law, Roostake Casino is not responsible for loss caused by your failure to keep account details secure, your use of an unsupported device or connection, incorrect information supplied by you, interruptions outside reasonable control or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Intellectual property and website content

The website, including its design, text, graphics, software, branding and other content, is protected by intellectual property laws and must only be used for personal, lawful purposes. Unless you have permission or a legal right to do so, you must not copy, reproduce, distribute, modify, publish, reverse engineer or commercially exploit website content. Any third-party content remains the responsibility of its relevant owner.

Changes and applicable law

These terms may be updated from time to time to reflect changes to the website, services, law, security requirements or business practices. The updated version will be made available on the website, and the date or other notice shown with it may indicate when the change takes effect. You should review the terms regularly. Continuing to use the website after an update means that you accept the updated terms, except where a different process is required by law.

These terms are intended to operate consistently with the laws and consumer protections that apply to your use of the services in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. Questions, complaints or requests about these terms should be raised through the current support or contact channels shown on the Roostake Casino website.