Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Roostake Casino encourages players to make informed decisions, understand the risks and keep gambling within clear personal limits. Responsible gaming means staying in control of how you play, how much you spend and how much time you spend gambling.

Roostake Casino operates under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, reference number ALSI-202411047-FI2, and uses blockchain technology for all deposits, withdrawals and in-game transactions.

Our approach to responsible gaming

Responsible gaming is a shared responsibility. We provide information and account tools intended to help players manage their gambling, while each player is responsible for deciding whether gambling is appropriate for them. Before playing, consider your personal circumstances, your available budget and the amount of time you can reasonably spend on casino games.

Casino games are based on chance. Outcomes are not guaranteed, and previous results do not determine what will happen next. A winning result cannot be predicted by a strategy, pattern or system. You should never gamble with the expectation of earning an income, recovering losses or changing your financial situation.

Only gamble with money you can afford to lose after essential costs have been paid. Essential costs may include rent or mortgage payments, household bills, food, transport, education, debt repayments and other financial commitments. Do not use borrowed money, money needed for everyday expenses or funds intended for someone else.

Before you start

Set a budget for gambling and treat it as an entertainment expense.
Decide how long you intend to play before opening a game.
Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
Make sure you understand the game rules, stakes and available features before playing.
Keep gambling separate from your household budget and other financial priorities.
Remember that there is no reliable way to guarantee a win or recover a loss.

If gambling stops being enjoyable or begins to affect your money, relationships, work, study or wellbeing, take a break and seek support. You do not need to wait for a serious problem before asking for help.

Tools to help you stay in control

Planning your play in advance can make it easier to keep gambling within your chosen boundaries. Roostake Casino may provide account features or processes that allow players to manage their activity. The availability and operation of these features may depend on account requirements, applicable rules and the information shown in your account.

Deposit and spending limits

Where available, use deposit, spending or wagering limits to decide how much money can be added or used over a selected period. Choose an amount that fits comfortably within your budget, rather than an amount based on what you hope to win. A limit is most useful when it is set before you begin playing and is not changed in response to a loss.

Time and session limits

Set a time limit for each session and take regular breaks. A longer session can make it harder to notice how much time or money has been spent. Consider using a timer or another reminder away from the gaming screen. When your planned session ends, close the game and move on to another activity.

Reality checks and activity reviews

If account activity information or reminders are available, use them to review your deposits, wagers, results and time spent. Looking at this information can help you compare your gambling with the budget and limits you set. If the figures are higher than expected, stop playing, reassess your limits and consider taking a longer break.

Cooling-off breaks

A cooling-off break is a temporary pause from gambling. It can be useful if you feel distracted by gambling, have spent more than planned or simply want time away from your account. During a break, do not open another gambling account or move to another gambling service to continue playing. Use the time to review your finances and speak with someone you trust.

Limits and breaks should be treated seriously. Do not reduce a limit or end a break early because of a temporary urge to gamble. If you cannot keep to the boundaries you set, self-exclusion or professional support may be more suitable.

Recognising when gambling may be a problem

Problem gambling can develop gradually. Some people may not notice the change until gambling has affected their finances, relationships or emotional health. The amount of money or time involved is not the only measure of harm. If gambling feels difficult to control or creates concern for you or others, it is worth taking action.

Possible warning signs

Spending more money or time gambling than you intended.
Gambling more often or increasing stakes to seek the same level of excitement.
Trying to win back money after a loss, often called chasing losses.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding or minimising gambling activity, deposits or losses.
Borrowing money, selling possessions or missing bills because of gambling.
Using money set aside for rent, food, savings, debt or other needs.
Thinking about gambling during work, study, family time or other important activities.
Neglecting relationships, responsibilities, sleep or personal wellbeing.
Making repeated promises to stop or cut back but being unable to do so.
Feeling guilt, shame, hopelessness or distress after gambling.
Gambling to escape sadness, stress, loneliness or other difficult feelings.

One warning sign may be enough to justify a break and a review of your gambling. Several signs may indicate that you need additional support. Talk openly with a trusted person, a qualified counsellor or a gambling support service. Support is available for people who gamble and for family members, friends and others affected by someone else's gambling.

Practical steps if you are concerned

Stop gambling and avoid trying to recover losses through further play.
Use available account limits, a cooling-off option or self-exclusion.
Tell someone you trust what is happening and ask them to support your plan.
Review your bank accounts, bills and other financial commitments.
Remove saved payment details where appropriate and avoid easy access to gambling funds.
Contact a professional gambling support service or a qualified health professional.
If gambling has caused financial harm, seek independent financial guidance as well as emotional support.

Self-exclusion, support and player responsibilities

Self-exclusion is a stronger step for people who want to prevent themselves from gambling. It involves requesting that access to gambling services is restricted or closed for a chosen period or in accordance with the applicable process. If you decide that self-exclusion is right for you, contact the relevant support channel for your account and clearly state that you want to self-exclude. Do not ask for a temporary break if you intend to stop gambling for longer.

Self-exclusion applies to the service or services covered by the request and may not prevent access to other gambling providers. You should consider self-excluding from any other gambling accounts you hold and seek professional support. Do not create a new account, use another person's account or ask someone else to gamble on your behalf while excluded.

Protecting your account

Keep your login details private and do not allow another person to use your account. Use a strong, unique password and update it if you believe it may have been exposed. Keep your device and email account secure, and sign out when using a shared device. If you notice activity you do not recognise, stop using the account and contact the relevant support channel as soon as possible.

Age and legal requirements

Gambling is not suitable for people under the legal gambling age. You must not allow a minor to access your account, use your payment method or watch and participate in gambling activity through your account. Keep gambling devices and account credentials away from children and other unauthorised users. We may request information or take steps where required to verify age, identity or eligibility.

Getting help

If you are worried about your gambling, speak with a trusted person, a qualified counsellor, a health professional or an Australian gambling support service. These services can provide confidential information, practical strategies and referrals suited to your circumstances. Family and friends can also seek advice about setting boundaries and supporting someone who may be experiencing gambling harm.

If gambling has contributed to immediate danger, severe distress or thoughts of self-harm, seek urgent help from emergency services or a crisis support service in your area. Your safety comes first. Roostake Casino information is not a substitute for medical, financial or professional advice.

By using an online gambling service, you should read the applicable terms, understand the risks and comply with relevant Australian laws and requirements. Responsible gaming information can help you make informed choices, but it cannot remove the inherent risks of gambling. If you are unsure whether gambling is appropriate for you, the safest option is not to gamble.