Privacy Policy

This Privacy Policy explains how Roostake Casino may collect, use, store and protect information relating to players and visitors to our website. We aim to handle personal information responsibly, transparently and only for legitimate business, legal, security and service-related purposes. By using the website or opening an account, you acknowledge that information may be handled as described below. This policy should be read together with our other website terms and responsible gambling information.

Roostake Casino operates under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, reference number ALSI-202411047-FI2, and uses blockchain technology for all deposits, withdrawals and in-game transactions.

1. Information we may collect

The information we handle depends on how you use Roostake Casino, the services you access and the checks that may be required before or during account activity. Some information is provided directly by you, while other information is generated automatically when you visit the website or use our services.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and records of communications with our support team. We may also handle information needed to confirm that an account is being used by the correct person and that the player meets applicable eligibility requirements.

Verification and security information

To support identity verification, fraud prevention, safer account operation and compliance with applicable obligations, we may request or receive verification documents. These may include documents or information used to confirm identity, age, address, payment ownership or the source of account activity. We seek information that is reasonably relevant to the check being performed, although the precise information required may vary.

Payment and transaction information

We may keep records about deposits, withdrawals, wagering activity, account balances, transaction status and payment methods used with an account. Payment processing may involve specialist service providers. Depending on the payment method, we may receive limited payment details or confirmation information rather than complete payment credentials. Players should not send full payment passwords or security codes through ordinary support messages.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages, pages viewed, access times and interactions with website features. We may also record information about errors, performance and security events. This helps us operate the website, understand general usage, investigate suspicious activity and improve reliability.

2. How we use information

Roostake Casino may use information for purposes reasonably connected with providing and administering online gambling services. We seek to use information fairly and in a way that is relevant to the purpose for which it was collected. Information may be used for the following purposes:

Creating, maintaining and administering player accounts.
Processing account requests, deposits, withdrawals and other transactions.
Providing customer support and responding to questions, complaints or service requests.
Confirming identity, age, account ownership and eligibility where checks are required.
Detecting, preventing and investigating fraud, money laundering, collusion, bonus abuse, account misuse and other suspicious or unlawful activity.
Managing website security, access controls, technical performance and service availability.
Meeting legal, regulatory, tax, accounting, responsible gambling and other compliance obligations that apply to the service.
Keeping accurate business, transaction, verification and customer service records.
Understanding how players use the website so that features, content and navigation can be improved.
Sending service messages, account notices, security alerts and other communications needed to administer an account.
Sending marketing communications where this is permitted and where the required permission or preference has been provided.

Some uses may be necessary to provide the service or to meet a legal or security requirement. Other uses may depend on your choices, including certain marketing or optional cookie settings. If you do not provide information that is reasonably necessary for account administration, verification, payment processing or compliance, some services may not be available or an account request may not be able to proceed.

Marketing communications

Where marketing communications are sent, they may include information about website features, services, offers or updates. You can withdraw consent to marketing or change your marketing preferences at any time by contacting support@roostakecasino.best. You may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not normally affect essential service, security, transaction or account-related communications.

Support and service improvement

Information from account activity, support conversations and website usage may help us answer questions, resolve technical problems, identify trends and improve the player experience. We may review information for quality assurance, training, security monitoring and the proper operation of our services. Any review should be limited to a legitimate operational, security, support or compliance purpose.

3. Cookies and similar technologies

Roostake Casino may use cookies and similar technologies to help the website function, remember selected settings, support account sessions, improve security and understand general website activity. Cookies are small files or data items stored on a device through a web browser. Some are necessary for core features, while others may help with performance, analytics, preferences or relevant communications.

Cookies may allow us to recognise a returning browser, maintain a secure session, remember language or display preferences, and identify technical problems. Information collected through cookies may be combined with other technical information for security, service improvement or reporting purposes. Cookies may also help us understand which pages and functions are used most often, although cookie information is not a replacement for account and identity checks that may be required.

You can manage or restrict cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block some or all cookies, or receive a notification before a cookie is placed. If you block or delete necessary cookies, parts of the website may not work correctly, and you may need to re-enter preferences or sign in again. Browser settings differ, so you should check the help information for the browser and device you use.

4. Sharing, security and storage

When information may be shared

Information may be shared where reasonably necessary to provide the website and its services, protect players and the business, or meet applicable obligations. For example, relevant information may be made available to payment providers, identity and verification services, fraud prevention providers, technology suppliers, customer support providers, professional advisers and other service providers working on our behalf. These providers should only use information for authorised purposes and in accordance with their role.

Information may also be disclosed where we believe disclosure is necessary to comply with a legal or official requirement, respond to a valid request, protect the rights or safety of a person, investigate suspected misconduct, enforce website terms, or prevent harm, fraud or security threats. Information may be transferred as part of a permitted restructuring, service transition or similar business arrangement, subject to appropriate protections.

Security measures

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission methods, staff procedures and restrictions on who can view information. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they believe an account has been accessed without permission.

Storage and retention

Information may be stored by us or by service providers in electronic systems used to operate the website. Depending on the services involved, information may be handled in locations outside the place where you live, subject to applicable requirements and reasonable safeguards. We retain information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or allowed.

Closing an account does not always mean that all information can be deleted immediately. Some account, transaction, identity, security and support records must be kept for a period required by law or for legitimate compliance, dispute, fraud prevention and record-keeping purposes. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

5. Your privacy rights and requests

Depending on your circumstances and the requirements that apply, you may have rights concerning the personal information we hold about you. These may include the right to request access to your information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed or is not required to be retained, and withdraw consent for marketing communications.

How to exercise your rights

To exercise your rights or ask a privacy question, contact support@roostakecasino.best. You can use this email to request access to your data, correction of inaccurate information, deletion of eligible data, or withdrawal of consent to marketing. Please explain what you are requesting and provide enough information for us to understand and locate the relevant account or records.

For security, we may need to verify your identity before providing information or making changes. We may also need to ask for clarification where a request is broad or concerns more than one type of record. Please do not include unnecessary sensitive information in your first message. We will explain if additional information is needed to process the request safely.

We will consider requests in a reasonable manner and respond in accordance with applicable requirements. Access, correction or deletion may be limited where providing the information, changing it or removing it would affect another person’s privacy, compromise security, interfere with fraud or responsible gambling checks, prevent us from meeting a legal obligation, or conflict with records that must be retained. Where deletion is not possible, we may explain the reason and restrict the use of the information where appropriate.

Keeping your information accurate

Players should keep account details accurate and notify us when relevant information changes. You can request a correction by contacting support@roostakecasino.best. If you believe information has been used incorrectly, include details of your concern so that it can be reviewed. We may keep a record of privacy requests and the steps taken to resolve them.

Changes to this policy

This Privacy Policy may be updated when our services, technology, information practices or applicable requirements change. The current version will be made available on the website. We encourage players to review it from time to time. If a change is significant, we may provide an additional notice where appropriate. Continuing to use the website after an updated policy is published may indicate acknowledgement of the revised information practices.